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Before you open an account on 1xapps, these terms set out the rules that govern how your account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the eligible regions we serve.
These terms form the agreement between you and 1xapps when you register, access the lobby, or carry out any transaction through your account. They cover every part of the platform — game rooms, your account wallet, deposit and withdrawal flows, and any communication you have with our support team. Eligibility is not universal. Whether you can hold an account and use the platform depends on the laws that apply in your location and the eligible regions we operate in. We do not make eligibility determinations on your behalf; you are responsible for confirming that your use is lawful where you are. When you deposit through Nagad or Rocket, the transaction is processed through your linked mobile wallet and recorded in your 1xapps account ledger. The terms here govern what happens on our side of that transaction — the wallet provider's own terms govern their side. Any dispute about a Nagad or Rocket transfer that originates outside our platform must be raised with that provider directly. We may update these terms. When we do, we will post the revised version here and note the change date. Continued use of your account after a revision means you accept the updated terms. If you do not agree, you should close your account before the revision takes effect.
These terms draw a clear line between what falls under our policy and what sits outside it. Knowing the boundary helps you understand where to go when something needs resolving.
Your login credentials, session security, and account status are fully within scope. We set the rules for how accounts are opened, suspended, or closed, and you agree to keep your access details secure.
Deposits and withdrawals processed through your 1xapps wallet — including those made via Nagad and Rocket — are covered. We record every movement in your account ledger, and you can review that history from your account page.
The game lobby, promotional notices, and any written content published on 1xapps fall under these terms. We own or license all content here; you may not copy, redistribute, or commercially use it without written permission.
Payment providers like Nagad and Rocket, game studios, and any external links operate under their own terms. We are not responsible for how those third parties handle your data or process your requests once you leave our platform environment.
You have several practical rights when it comes to your 1xapps account. These are not abstract entitlements — each one maps to a step you can take directly. You can review your full transaction history at any time from the account section. Every deposit, withdrawal, and wallet adjustment is logged there with a timestamp. If you spot an entry that does not match what you did, raise it with our support team and we will investigate. You can update your account details — contact information, preferred language, and linked wallet references — through the account settings page. Some changes, such as updating a linked Nagad or Rocket number, may require identity verification before they take effect. If you have a question about how these terms apply to your specific situation, you can submit it through the support channel and receive a written response. We keep a record of that exchange on our side, and you should keep a copy too.
Open the transaction history in your account to see every wallet movement. Entries are timestamped and filterable by date.
Update contact information and linked wallet numbers in account settings. Identity verification may be required for wallet changes.
Submit a policy question through the support channel. We respond in writing and keep a record of the exchange.
If a transaction or account action does not resolve as expected, contact support with the relevant transaction reference from your account ledger.
If you need to raise a terms-related question or dispute, use the routes below. We only list channels that are actively monitored; we do not publish response time commitments we cannot verify.
Open the chat widget from any page on 1xapps to reach the support team directly. Use this for account access issues and transaction queries.
Send a written query to the support address listed in your account dashboard. Include your account reference and the relevant transaction ID for faster handling.
The Help Centre on 1xapps covers common account, wallet, and policy questions. Check there first — many terms questions are answered without needing to contact the team.
We take the handling of your information seriously. Here is how we approach the key areas that affect your data and account security on 1xapps.
We collect only the information needed to operate your account — contact details, transaction records, and session data. We do not sell your personal data to third parties. What we hold is used to run your account and meet our obligations under applicable law.
We use cookies to keep your session active, remember your preferences, and understand how the lobby is used. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the site function for you.
Your account password and any linked wallet credentials are your responsibility to keep secure. We will never ask for your password through chat or email. If you suspect unauthorised access, use the account security section to change your credentials immediately.
We retain account and transaction records for as long as required by applicable law and our internal policy. To request a review of what we hold about you, or to ask about changes to your stored data, contact support with your account reference.
Answers to the questions we hear most often about how these terms work in practice.
These terms apply to anyone who opens or uses an account on 1xapps. Access depends on your location and whether you are in an eligible region. You are responsible for confirming that your use of the platform is lawful under the laws that apply to you.
Yes. Deposits and withdrawals made through Nagad or Rocket are covered by these terms on the 1xapps side. The wallet provider's own terms govern how they process the transfer. Any issue originating with the wallet provider should be raised with them directly.
Log in and open the account section. Your full transaction ledger is there, with timestamps for every deposit, withdrawal, and wallet adjustment. If an entry looks wrong, note the reference number and contact support.
We post the revised terms here and note the change date. If you continue using your account after the revision date, that counts as acceptance of the updated terms. If you disagree with a change, you should stop using the account before it takes effect.
Go to account settings to update contact information or linked wallet numbers. Changes to a linked Nagad or Rocket number may require identity verification before they are saved. If you cannot complete the update yourself, contact support with your account reference.
Start with the Help Centre on 1xapps for common questions. If your issue is not covered there, submit it through live chat or email support with your account reference and any relevant transaction ID. We respond in writing and keep a record of the exchange.