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1xapps treats your information with care. This policy explains exactly what data we collect when you access our lobby, how we use it, and the choices you have — with access and eligibility depending on your local law and applicable regions.
When you create an account with us, we collect the information you enter directly — your name, contact details, and the payment method you choose to link, such as Nagad or Rocket. We also collect technical data automatically: device type, browser session identifiers, IP address and the pages you navigate within our lobby. This data has a specific purpose for each collection point. Contact details let us reach you about your account. Payment method data — including Nagad or Rocket wallet references — lets us process transactions and keep your account wallet accurate. Technical data helps us understand how the lobby loads on your mobile device and where access issues arise. We do not sell your personal data to third parties. We do share limited data with payment processors and technology partners only as far as needed to run your account. Any sharing is governed by data processing agreements that bind those partners to confidentiality. Retention periods vary by data type: account identification data is kept for as long as your account remains active; transactional records may be retained longer where required by applicable financial or legal obligations in your region. You can request a summary of what we hold at any time through the support route shown in your account settings.
This policy applies to data collected directly through our platform — account registration, lobby navigation, wallet activity and support interactions. It does not extend to third-party services you reach from our pages. Understanding the boundary helps you know exactly who is responsible for which data.
Data collected when you log in, update your profile or change account settings falls fully within this policy. We control how that data is stored, who can access it internally and how long it is kept.
When you initiate a deposit or withdrawal through Nagad or Rocket, transaction reference data passes to the payment processor. That processor operates under its own privacy terms; we share only what is needed to complete the transfer.
Pages you browse within our lobby, games you open and session duration are logged as technical data under this policy. This helps us keep the mobile experience stable and identify loading issues on your device.
Links or integrations that take you outside our domain — including external payment apps or third-party game studio pages — are not covered here. Check those services' own policies before submitting personal data to them.
Your rights under this policy are not just listed — they are actionable. If you want to see what data we hold on your account, you can request a data summary through the support channel in your account settings. The request is reviewed and a response sent to the contact address on file. If any detail is wrong — a misspelled name, an outdated contact number or an incorrect payment reference — you can ask us to correct it. We process correction requests and confirm the update once it is applied. You also have the right to ask us what we use your data for, and to object to any use you did not expect. Where your local law and eligible region allow it, you can request deletion of data that is no longer needed for your active account. Bear in mind that some transactional records may need to be retained to meet financial or legal obligations. Every request is handled through our published support route, not through any unofficial channel.
Submit a data-summary request via the support route in your account. We confirm receipt and provide a structured list of the data categories we hold against your account.
If your name, mobile number or payment reference is recorded incorrectly, raise a correction request through account support. We apply the change and notify you once it is confirmed.
Not sure why we collected a specific piece of data? Send the question through the support channel. We will explain the collection purpose and the legal or operational basis for holding it.
Where permitted by your local law and eligible region, you can ask us to delete personal data no longer required for your account. We will confirm what can be removed and what must be retained under applicable obligations.
If you have a question about how your data is handled, or you want to exercise any of the rights described in this policy, use the published contact routes below. We do not accept privacy requests through unofficial channels. Every route shown here connects to our account support team who can access your record and action your request.
Open the support section inside your logged-in account to start a chat with our team. Describe your privacy question clearly and include your account ID so we can locate your record without delay.
Send your privacy-related request to the contact address published in our support centre. Include your registered mobile number or the Nagad or Rocket wallet reference linked to your account for verification.
Our help centre includes a dedicated section on data rights and account privacy. Start there for step-by-step detail on what to include in a request and what to expect in return.
Security around your personal data is built into how we operate the platform — not added as an afterthought. From the moment you submit account details to when a transaction is recorded against your Nagad or Rocket wallet, we apply access controls, encryption in transit and strict internal access permissions. Here is what that means in practice for your account.
We use session cookies to keep you logged in across pages and to remember lobby preferences on your mobile device. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the lobby loads on your device.
Access to your account data inside our systems is restricted to staff with a direct operational need. We do not allow broad internal access to personal records. Account authentication steps are shown in your login flow.
We keep account identification data for as long as your account is active. Transaction records linked to Nagad or Rocket payments may be held longer where local financial or regulatory obligations apply in your region.
If we update this privacy policy in a material way, we will post a notice in your account or at the top of this page. Continued use of the platform after a notified change means you have seen the updated terms.
These are the questions we receive most often about how your data is handled. If your question is not covered here, reach out through the support route in your account settings.
We collect the details you enter during registration — name, contact number and the payment method you link, such as Nagad or Rocket. We also log technical data like device type and session identifiers automatically. All collection is described in this policy.
We share limited data only with payment processors and technical partners who need it to run your account. We do not sell personal data. Every external party is bound by a data processing agreement that restricts how they can use your information.
Send a data-summary request through the support channel in your logged-in account settings. Include your account ID. We will review the request and respond with a list of the data categories we hold against your record.
Yes. If a name, contact number or payment reference is recorded incorrectly, raise a correction request via account support. We apply verified changes and confirm the update by the contact address shown on your account.
Account identification data is retained while your account is active. After closure, some transactional records — including Nagad and Rocket payment references — may be kept longer where local financial or legal obligations in your region require it.
Only partially. Data we collect on our side when you initiate a transfer is covered here. Once data passes to the Nagad or Rocket app itself, that service's own privacy policy applies. We recommend reading those terms separately before linking a wallet.