Live / Sports
This page sets out the legal framework that governs your use of 1xapps, including how your account is managed, what content falls under our policy, and how eligibility is determined by your local law and region. Read these terms carefully before accessing any part of the platform.
Access to 1xapps and eligibility to hold an account depend entirely on the laws applicable in your location and the regions we currently support. We do not make representations about lawfulness in any jurisdiction where we have not confirmed eligibility. If you are unsure whether access is permitted where you are, you should seek independent legal advice before proceeding. Our policy covers all activity conducted through your registered account, including wallet transactions made via Nagad, Rocket or bKash where those rails are available to you. It does not extend to third-party services, external links, or payment processors operating outside our direct arrangement. Any transaction initiated through your account wallet is subject to the limits and conditions displayed at the point of transaction — we do not publish blanket limits here because they are shown contextually within your account. By accessing 1xapps, you confirm that you have reviewed the applicable conditions in your region and that you meet the eligibility requirements set out in our full terms. Where our policy is updated, the revised version takes effect from the date it is published. We recommend checking this page each time you return after a period of inactivity.
Transactions via Nagad fall within our account wallet policy where the payment rail is available to your account region.
Rocket transfers are governed by the same account transaction conditions displayed inside your wallet at the time of use.
bKash deposit and withdrawal activity is subject to the limits and verification steps shown in your account at the point of transaction.
Our legal policy has a defined scope. Understanding what it covers — and what it does not — helps you know where to direct any question about your account, your transaction records, or your access rights.
Login, registration, account suspension and closure all fall within this policy. Eligibility to hold an account depends on your location and whether it falls in a supported region. We determine this at registration and may re-verify at any point.
Wallet activity — including Nagad, Rocket and bKash movements — is covered by this policy. Transaction limits, verification steps and processing conditions are shown inside your account at the time of each action, not fixed here.
Game content, lobby materials, promotional notices and page copy published on 1xapps fall within our content policy. Studio content from Pragmatic Play, PG Soft and others is governed additionally by each provider's own licensing terms.
External payment processors, linked websites and third-party identity verification services operate under their own terms. Our policy does not extend to those services. You should review their terms directly before engaging with them.
You have several concrete options available to you under this policy. Review your transaction history at any time by opening the account wallet section — every completed action is recorded there with a timestamp and status. If any detail on your account profile is incorrect, you can update it directly through the account settings page; fields that cannot be self-edited require a support request, which you can raise via the contact routes listed on this page. If you believe a transaction has been processed in error, raise the matter through our support channel with the transaction reference visible in your wallet history. We will acknowledge the query and follow the review process described in our full terms. You also have the right to request a summary of the data held on your account. Submit that request through our published email contact, and we will respond in line with our data retention process. Do not share your account credentials with anyone while a review is in progress.
Open your account wallet to see a full history of transactions, including Nagad, Rocket and bKash activity, with status and timestamps shown for each entry.
Update editable profile fields directly in account settings. For fields locked from self-edit, submit a correction request to our support team with your account reference.
Send policy queries via the email or live chat route listed on this page. Include your account reference so we can locate your record without asking follow-up questions.
You can request a summary of the personal data held on your account. Submit the request through our published email contact and reference this policy page in your message.
For any question about how this policy applies to your account, use the contact routes below. We publish only routes that are actively maintained — we do not list channels that are not operational, and we do not commit to specific response windows here.
Open the chat widget on any page of 1xapps to connect with our support team. Use this route for account access questions, transaction disputes and general policy clarifications.
Send detailed policy queries, data requests or account correction submissions to our published support email. Include your account reference and the nature of your request in the subject line.
The help section inside your logged-in account contains published articles on policy scope, wallet rules and eligibility conditions. Check there first for answers before opening a support ticket.
We hold only the personal data necessary to operate your account and process transactions. Data is retained for the period required by our operational obligations and then handled in line with our published retention schedule. You can request a copy of what we hold by contacting us through the email route on this page.
We use cookies to maintain your session, remember account preferences and measure how pages are used. You can manage cookie settings through your browser; disabling certain cookies may affect how the account dashboard functions.
Your account is protected by the login credentials you set at registration. We do not store payment card details. Wallet activity via bKash, Nagad or Rocket passes through the respective payment provider's own security layer.
We retain account and transaction records for the period required to fulfil our operational and legal obligations. After that period, data is handled according to the schedule described in our full privacy notice, available on request.
To request a correction, deletion or restriction on data we hold, contact us via the email route listed under support. Reference this policy page and your account ID so the team can locate and process your request without delay.
The questions below cover what our policy does and does not apply to, how your rights work in practice, and where to go when something is unclear about your account or a transaction.
Access and eligibility depend on local law and the regions 1xapps currently supports. If Bangladesh is listed as a supported region when you register, this policy applies to your account. We recommend confirming eligibility at registration rather than assuming access.
We hold registration details, transaction history and account activity records necessary to operate your account. To see a summary of exactly what we hold, send a data request to our published email contact and include your account reference in the message.
Open your account wallet, locate the transaction reference, then raise a dispute through live chat or email support. Include the reference number and the date of the transaction. We follow a review process described in our full terms to assess and respond to each dispute.
We may update this policy when needed. The revised version is published on this page and takes effect from the publication date. We recommend checking this page after any period of inactivity to ensure you are reading the current version before transacting.
After account closure, we retain records for the period required by our operational obligations. Following that retention period, data is handled in line with our published schedule. You can request details of this process through our email support route.
Contact us immediately via live chat, which is available on every page of 1xapps. Provide your account reference and describe what you have observed. Do not share your login credentials while the matter is being reviewed. We will escalate the case through our account security process.